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"The room was big enough for 3 people and very clean and had everything we needed for our stay. And the location was excellent, in walking distance of great restaurants and the gondola. The staff were wonderful, so friendly and helpful."

"Beautiful hotel, perfect location for the ski lift and to stroll into town. Very attentive staff from the moment we arrived. Very friendly and always on hand for any requirements. Spa facility was flawless. Highly recommended "

"Nice but needed cleaning "

"Clean room, excellent friendly staff lovely food "

"Good overall"

"A very nice hotel great spa Staff very helpfull "

"very good hotel best service i will back again"

"An excellent hotel with a warm and welcoming staff. We did not experience any discrimination toward Israelis at all, on the contrary, the service was wonderful. The spa is of a very high standard with truly professional therapists, and the pool is great and enjoyable. The breakfast is rich, tasty, and diverse, offering plenty of delicious options. The rooms are clean, comfortable, and pleasant and the suite is highly recommended! Only downside: the hotel is a bit far from the city center, so you’ll need a car or taxi to get around. Overall, I highly recommend this hotel!"

"The location at the edge of Bansko is nice and quiet with nature all around. The only down side is that the walls have no soundproofing so you can hear your neighbours conversations quite clearly."