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"Absentee owner; Empty house. Difficulties opening the house and getting in. We were hassled by the police when we were standing in front of the house while we were unloading, on a road that had zero traffic, and while native residents down the road were often parked on the same road. Absence of a welcoming host that could help in our stay and make suggestions to improve our stay. The offerings in tea and coffee were meager."

"Spa is wonderful "

"The hotel is very new - only 3 month old. The whole staff was very welcoming and made our stay perfect. We used the spa and booked some treatments and can highly recommend to everyone to use the spa of this hotel. The hotel is ideally for your trip to rila monastery but also to the 7 lakes of rila. Unfortunately we didn’t have enough time to explore everything so I can recommend to take your time in this gorgeous area and enjoy the Bulgarian nature. "

"Un accueil génial. La maison est super. Je recommande vivement"

"Το προσωπικό ευγενέστατο, εξυπηρετικό και πρόθυμο"

"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "